MansfieldDesigns.com - Mansfield Designs Store Policies

Mansfield Designs Store Policies

Shipping * Warranty * Returns and Ex-Changes

Privacy Notice * Use of Site * Third-Party Links

Shipping

Orders are processed as payment is received. Merchandise in stock normally ships within 1-2 business days. If you have ordered merchandise which requires sizing, diamond (s) or Moissanite (s) setting or shipping internationally, your order will normally ship within 5-7 business days.

Delivery Details:

We are able to ship orders within the United States, and its territories (Guam, Puerto Rico, and US Virgin Islands) only. Customers requiring international delivery should contact us for a shipping quote.
Orders are shipped to your billing address, unless otherwise specified at the time the order is placed. For security reasons, if you provide an alternate shipping address, also provide your billing address and daytime and evening telephone number for confirmation. Both the billing and shipping address must be verifiable with your Credit Card Company and/or issuing bank.
Orders are shipped and insured via Federal Express, or US Postal Service (to APO/FPO address and US Territories). If any other courier service is requested, additional shipping charges will apply.
FedEx is unable to deliver to a P.O. Box address. A physical street address and a signature upon receipt is required for delivery.

Free USA shipment by UPS or FedEx 2^nd Day Air for all Moissanite purchases!

For international orders please contact us for a shipping quote. Let us know if you have a carrier preference, if not we will quote you several options trough the US Postal Service.

Warranty

It is the aim of Mansfield Designs to be the premier choice for fine quality jewelry. Mansfield Designs merchandise has a limited 30-day warranty, (eBay sales have a 7-day return policy) and is guaranteed against defects in manufacturing and workmanship. This warranty does not, however, apply to items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise.

Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer, and Mansfield Designs shall not be held liable for any loss, theft, or resulting damages that may subsequently occur.

MOISSANITE WARRANTY

Layaway

If you wish to layaway an item(s), simply email us with your choice(s) (at least $500) and we will send you an invoice via PayPal for minimum 10% down payment. You are responsible to pay the balance within 60 days via PayPal. A payment is expected once every two weeks. Once the balance is paid in full, we will ship you the items the next business days. Should you decide to cancel your layaway during the payment period, a $10.00 cancellation fee applies, for the paperwork involved. We will refund any balance due to you, less the $10.00 cancellation fee via PayPal. Special arrangements may be made if you do not have a PayPal account or you need longer then 60 days. We will send you a personal link to your layaway account so you can check your balance and monitor you progress.

Returns and Ex-changes

Items may be returned or exchanged within 30 days from the date of shipment. (eBay merchandise is limited to a 7 day return or exchange) The full purchase price of the item will be refunded to the original form of payment only. Upon receipt of your return, the merchandise will be inspected by our Quality Control department. Items not in original condition and/or packaging, showing signs of wear, or that have been personalized with engraving cannot be accepted for return.

Step 1.
E-mail us with your reasons for the return to receive a Return Merchandise Authorization (RMA) number. You will receive an e-mail telling you the specific address to send your return. If the return merchandise is shipped to any other address other than indicated in the email, you will be charged a $50 handling fee.

Step 2.
Include all original packaging materials. If item was delivered with a Charles and Covard certificate/warranty, and that certificate is not returned, you will be charged a $20 replacement fee. If your diamond has a diamond certificate and it is not returns you will be charge a $75 reprinting fee. The RMA number must appear on the outside of the package.

For security reasons, do not write "gold', 'diamond', 'moissanite' or 'jewelry' anywhere on the outside of the box.

Step 3.
Ship your package via US Postal Service Registered Mail insured for the total value of the contents, with return receipt for confirmation that your package has been received by us.
(FedEx and UPS have maximum liability of $500). Return shipping costs are the sole responsibility of the customer. If it is determined the item for return is defective, or not as ordered, Mansfield Designs will reimburse you for the cost of return shipping. Remember to include a copy of the receipt of return shipping cost. Failure to do so, may forfeit your right to reimbursement.

Privacy notice

We at Mansfield Designs use our best efforts to respect the privacy of our on-line visitors and subscribers. We understand your need to appropriately control your personal information and know when and how such information may be used by us. Mansfield Designs only gathers personal data, such as name, address, e-mail address, etc. when voluntarily submitted by a visitor.
If a visitor is just browsing Mansfield Designs Web site, Mansfield Designs does not gather any personal information about the visitor whatsoever. There are two ways in which a visitor may explicitly provide and consent to Mansfield Designs collection of personal information.
E-mail - Mansfield Designs uses links throughout its Web site to provide a visitor with the opportunity to contact us via e-mail to ask questions or provide comments and suggestions. In addition, Mansfield Designs may offer a visitor the opportunity to have a Mansfield Designs representative contact him or her personally to provide additional information about a product or service. In order to do so, Mansfield Designs may request additional personal information from the visitor that is relevant or necessary to satisfy the request.
Forms - There maybe some forms that provide the visitor an opportunity to join a mail list, buy a product, submit a url, a product. book or site review. As part of the form a visitor maybe asked to provide a name and/or email address. This information is used to respond to requests and verify submissions to Mansfield Designs and will not be published without your explicit permission.
Your private information will not be sold, rented, leased, or disclosed in any manner to any person without your prior consent, unless otherwise required by law, or except as may be necessary for the performance of Mansfield Designs, for auditing requirements or as part of regulatory compliance. Also, Mansfield Designs will release otherwise confidential information to law enforcement authorities upon receipt of a relevant search warrant or subpoena, and will respond similarly to a relevant discovery order in a civil litigation setting. Mansfield Designs also agrees to protect your personal information in a manner designed to ensure its integrity and to make available to you, following an appropriate request, any information collected. When necessary, Mansfield Designs will take reasonable steps to ensure that inaccurate information is erased or rectified.
Mansfield Designs reserves the right to change this privacy statement at any time. Be sure to check this page periodically for updates.

Mansfield Designs Privacy Statement
Copyright © 2008 by Mansfield Designs All rights reserved.

Use of Site

Harassment in any manner or form on this or any affiliate site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Mansfield Designs or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Third-Party Links

In an attempt to provide increased value to our visitors, Mansfield Designs may link to sites operated by third parties. However, even if the third party is affiliated with Mansfield Designs, Mansfield Designs has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Mansfield Designs. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Mansfield Designs seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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